NTI has expanded its national Authorised Repairer Network by introducing new local repairers.
NTI’s Chief People & Operations Officer, Kerrie Challenor said introducing a new tier of repairers means increased capability to support more customers, to get their businesses back on the road sooner.
“Our addition of local repairers, alongside our existing premium repairers, answers the demand we’ve seen from customers for smaller, less technical or specialised repair jobs, in nearby locations.
“There are similarities between premium and local repairers – such as automatic authorisation to begin repairs, an annual review to ensure they comply with our stringent criteria, a lifetime guarantee on repairs, and access to genuine parts thought NTI’s internal parts-purchasing team, just to name a few,” she said.
“The difference is in specialisation and technical expertise. Our premium repairers specialise in major mechanical and structural repairs, and vehicle recovery, for heavy vehicles, trailers and equipment, and our research shows that by being part of our network they can get trucks back on the road nine days faster than competitors.
“Local repairers are often well-known and respected workshops in their communities that have a reputation for delivering top-quality repairs for trucks and equipment. NTI is proud to support these local businesses.”
Recently NTI has on-boarded numerous Premium and Local Repairers.