Graham Thomson Motors Kenworth DAF Shepparton is the 2020 PACCAR Parts Dealer of the Year.
The Dealer of the Year Award recognises dealers over a range of areas including sales growth, parts availability, participation in retail marketing activities, training and, most importantly, the support the dealer provides customers.
David Stow, Senior Regional Sales Manager of PACCAR Parts Australia presented the prize to GTM Shepparton, handing over the coveted accolade to the Dealer Principal Gerard Michel and the Parts Manager Corey Turvey.
Damian Smethurst, General Manager of PACCAR Parts Australia, congratulated the dealership by saying: “GTM Shepparton continue to offer its customers an outstanding aftermarket parts service.
“The dealership showroom and warehouse is always well stocked with a huge range of Kenworth & DAF genuine parts as well as the full range of TRP products. Customers throughout the region are also well supported via their outside sales reps and dedicated delivery services.”
“PACCAR Parts and GTM worked extremely closely during a challenging 2020 with a very clear mission of maximising customer UPTIME! Congratulations to the whole GTM team.”
Gerard Michel, Dealer Principal of GTM Shepparton said it was a huge honour to win this award and to be recognised as the best Spare Parts Department in the best Dealer Network in Australia.
“Our parts team always strives to improve our customer service experience and in a year that was so disruptive I am proud to say that, with the assistance of PACCAR Parts, we were able to maintain our supply and keep our customers moving,” he said.
“Winning this award twice in the last four years also recognises the consistency of our achievements and I want to thank each and every one member of our Spare Parts team for going the extra mile and for their commitment to the Dealership and our customers.
“Finally, I would like to thank all the team at PACCAR Parts for their leadership and support and look forward to strengthening our collective presence in the after-sales market.”