With the MyTrucking driver app, Campbell Transport has cut down on paperwork and overcome the challenge of dispatching jobs to drivers in remote locations, who are often on the road for days.
David Campbell founded Campbell Transport when he bought his first truck at the age of 22. Now, 22 years later, the fleet has grown to 80 trucks.
Based in Western Australia, the business does bulk haulage, grain, fertiliser, has side tippers and carts livestock, as well as general freight. The three arms of the business are agriculture, mining and general freight.
Campbell Transport started using the MyTrucking software about four years ago, mainly on the agricultural side, but also in the mining division.
Prior to MyTrucking, David says it was a matter of phoning drivers, many of whom could be away for days or even weeks at a time, and working in areas with little to no mobile coverage.
“Ring them up, tell them where to go over the phone. We couldn’t get any paperwork back for up to two weeks sometimes, it was very cumbersome. Then everything was entered into a diary.
“We wanted the paperwork back immediately to be able to invoice straight away, and check everything was correct, instead of going back weeks to verify things. We wanted to be able to give jobs to drivers without having to ring constantly to give them information.”
David says when they discovered MyTrucking, it was the best product on the market for what they wanted to achieve.
His agriculture operations manager, Leon Whittle, attended the NatRoad Conference in Queensland. On talking with MyTrucking owner Sara Orsborn, both thought a trial was a good idea and, as Whittle says, it just took off from there.
The switch to MyTrucking proved an easy one.
“It wasn’t hard. The drivers all put the app on their phone and, initially, change can be hard, but everyone is certainly on board now,” David said.
Whittle adds that the software is also easy to use. “It’s so friendly to use. We can see what we’ve got – no whiteboards, no paperwork. I reckon it’s a great system – I love it.”
The biggest benefit has been the driver’s app, given the remote nature of many of their jobs.
“A lot of places we go to have bad cell-phone reception, and we sometimes have trouble contacting drivers if they’re out of range. With the app, we put a load on and bang, it’s on their phone and they know exactly what they need to do – that makes it really easy. We can put maps on there and, as long as the client gives me the right location number, the drivers can see exactly where they’re going.”
He also rates the new Save and Repeat feature on MyTrucking too. “If anyone has a job that requires multiple loads in a day, I upload the job once and at the end of the day the driver loads how many deliveries he’s done for the day himself. It saves a heap of time – and phone calls.”
Whittle says overall MyTrucking has made the business run more efficiently, particularly getting jobs loaded and out to drivers with ease.
For more information, please visit mytrucking.com.