WABCO: A service partner the industry can count on

Proudly Australian owned and started in 2002, RGM Maintenance is a heavy vehicle repairer and fleet maintenance solutions provider, that employs about 220 staff and operates across eight locations – Darwin, Cairns, Townsville, Mackay, Rockhampton, Rocklea, Katherine and Pinkenba. 

It is also a Daimler Truck and Bus dealer, servicing Queensland and the Northern Territory, with dealerships located at five of its sites.

RGM started as a Defence Force repairer before expanding into trucks. Its range of services now include truck servicing and repairs, fuel tanker repairs, crane servicing and repairs, Department of Defence repairs, sandblasting, spray painting, aviation services, and specialised vehicle support. 

The company has worked closely with global braking specialist WABCO for the past decade, and this September will mark 10 years since RGM officially became one of WABCO’s service partners. 

“We realised early on, about 10 years ago, that EBS and the WABCO systems were going to continue to be an important part of the heavy vehicle industry’s future,” said RGM director, Russell Newman.

“WABCO has good market share and is in a lot of vehicles that we were supporting then and are still supporting now, so it made sense to go down this path of having a strong partner for our business – and WABCO have been very good, with keeping us informed with product updates and training opportunities, and we take these up regularly.”

RGM Maintenance directors Greg Jackson and Russell Newman.

WABCO runs annual training for its service partners, which takes place at its various facilities, and Newman says RGM staff attend at least once a year.

In addition, WABCO has also hosted training onsite for RGM on various occasions. 

“WABCO has a very good training calendar. They also do ad hoc training for groups of staff, so we can ensure our technical team achieves a certain level of capability to understand the systems. 

“With heavy vehicles requiring EBS and ABS systems, it’s becoming more and more important to have experience in this area for any heavy vehicle repairer.

“WABCO offers technical support so we can call someone if we ever have a problem and they have online information and support available too. WABCO is just part of our business now. It’s imperative to be aligned with a partner like WABCO for product support and technical support in heavy vehicles and trailers. I don’t think you could do what we do effectively without it.”

Newman adds that over the past 10 years, the staff at RGM and at WABCO have developed a great working relationship.

“The team at WABCO are very accessible. They have a good team who have been there a long time and are very knowledgeable.

“At WABCO, they don’t have a high turnover of staff so the people I talk to now are the same people I’ve been talking with since the beginning. WABCO has a very good reputation.”


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