Gilbert & Roach Newcastle named PACCAR Parts Dealer of the Year

PACCAR Parts Australia has announced Gilbert & Roach Kenworth DAF Newcastle as its 2021 PACCAR Parts Dealer of the Year.

The award recognises a dealer’s excellence in performance in areas including customer support, sales growth, parts availability, retail marketing activities and training.

Damian Smethurst, general manager of PACCAR Parts Australia presented the Dealer of the Year award to Gilbert & Roach Newcastle dealer principal, Scott Medhurst.

In congratulating the dealership, Smethurst said, “It is such a thrill to be here presenting this award to the Newcastle team today. We know that it takes a great team to win awards like this, but it really does start with great leadership.

“The team at Newcastle achieved outstanding parts results across the board in 2021 in the most challenging of environments as well as expanding their operation by opening a TRP store in Gosford, NSW. Scott, the dealer principal and Joel, the parts manager of Gilbert & Roach Newcastle are passionate about supporting customers and it was their first-class leadership and commitment to parts and service excellence that helped them win this award.”

Medhurst was happy to accept the award, “I am extremely proud to accept this award on behalf of Joel MacDonald and his parts team. The Gilbert & Roach Newcastle parts team consistently delivers outstanding service to our customers. They are always looking and adopting new innovations and technologies to improve parts availability and customer service in our Dealership. Their number one goal is to minimise customer downtime and maximise their uptime,” he said.

“2021 was a challenging year, to say the least, but by working closely with the PACCAR Parts team they have succeeded in meeting and exceeding their goals. I am looking forward to another successful year in 2022.”

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