The newest dealership in the Australian Daimler Truck network has achieved Elite Support Certification.
Daimler Trucks Brisbane was constructed with a commitment to setting a new level of customer service in the region, and has now managed to meet the 129 criteria that make up the Elite Support Certification standard.
Elite Support was developed to ensure Freightliner, Fuso and Mercedes Benz truck and bus customers receive the highest level of service and the rigorous process to achieve certification is carried out by an independent assessor.
Features such as customer amenity, communication and responsiveness are among the elements that make up Elite Support Certification along with a commitment to continuous improvement.
Daimler Trucks Brisbane is the fifth dealership in the Velocity Truck Centres stable to achieve Elite Support status. Located in Darra, a critical transport hub in Brisbane’s south-west, the dealership was constructed at a cost of more than $35 million.
It features a 36‐bay workshop with two 29-metre B-double pits, a shaker and roller tester, three wash bays, three Express Assessment bays, an external hardstand for 126 trucks, a separate service reception and service customer lounge in addition to a sales customer lounge.
Daimler Truck Australia Pacific president and CEO, Daniel Whitehead, said Daimler Trucks Brisbane has demonstrated a strong commitment to its customers.
“We are thrilled with what Velocity Truck Centres has managed to achieve with Daimler Trucks Brisbane,” said Whitehead.
“The new dealership is fantastic, but the commitment of the entire Daimler Trucks Brisbane team to serve our customers better is just as impressive.
Dealership general manager, David Lowe, said the dealership team did an “incredible job” to implement the 129 Elite Support criteria.
“This is a huge accomplishment, and we are all so very proud as it has taken a lot of focus, drive and passion and our team delivered and continues to get better and better,” he said.