Careers & Training

Australian teams make the final of Mack’s global aftersales competition

In Australia’s debut at the Mack Masters international aftersales competition, two Aussie teams have battled it out to secure their place in the final.

All up there were six Australian teams giving it their all on the world stage, as they took part in the competition.

Round three of the Mack Trucks event wrapped up in June, ending in a sudden death knock-out between six perfectly scoring Australian teams from four dealerships – one team from CMV Truck & Bus Epping, one team from Western Truck Group Townsville and two teams from both Truck Centre WA Forrestfield and Volvo Commercial Vehicles Prestons.

Finalist team ‘V Mac IV+’ (VCV Prestons): Nathan Alando, Paul Patuwai, Babu Kantamneni and Cooper Lawler.

Mack Masters is designed to increase aftersales competencies, celebrate and promote teamwork amongst dealership service, warranty and parts professionals by putting teams against each other in knowledge-based aftersales questions.

The competition is aimed at improving customer satisfaction and culminates in a global final in Allentown and New York in October where the best aftersales teams from around the world face off over a series of workshop tasks.

The two Australian teams who reigned victorious in the 24-hour, Sudden Death battle were ‘Top Dogs’ from Truck Centre WA Forrestfield and ‘V Mac IV+’ from Volvo Commercial Vehicles Prestons.

These teams will now prepare to take on the best teams from Latin America, Canada and the United States.

Finalist team ‘Top Dogs’ (TCWA Forrestfield): Jackson Dakin, Samuel Morris, Luke Veljacich and Jacob Cray.

Richard Singer, vice president services and retail development, Volvo Group Australia, said he was thrilled to see the strong engagement from Australia for the country’s first year of Mack Masters.

“Mack Masters offers an engaging and challenging competition that doubles as an unparalleled training opportunity for dealer aftersales teams.

“For our first year competing, we had 79 teams register which really demonstrates the enthusiasm and commitment of our colleagues across the Mack Trucks dealer network. A big congratulations to everyone who has taken part, and particularly to our two finalist teams.”

Tom Chapman, vice president, Mack Trucks Australia, said he was looking forward to watching the two Australian teams compete in October.

“We take a lot of pride in knowing our dealerships are staffed by some of the most professional and capable staff in the industry.

“We’re really looking forward to sizing up against some of the best in the world in what we hear is going to be a real spectacle of an event.

“We’re quietly confident that either one of our two dedicated Aussie teams have what it takes to bring home the title.”

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