Capping off Isuzu’s 2023 Team Elite program was the National Champion Sales Consultant Competition, a highly competitive trial which assesses competitors across three fields of knowledge: product, brand, and truck model specifics.
Considered the original truck sales excellence program with an incentive, points-based competition format, Isuzu’s Team Elite covers all aspects of customer care excellence: from sales and service through to product and parts knowledge.
The three finalists for the year were Josh Tuddenham of Westar Trucks, Victoria, Shane Hilder of Webster Trucks, Tasmania, and Richard Pineros of Blacklocks Isuzu, Victoria.
Demonstrating excellence across all aspects of the competition and accumulating the highest points overall, Shane Hilder has once again been awarded the title of National Champion Sales Consultant.
“Shane continues to do Isuzu proud with his dedication to expanding his prodigious wealth of knowledge and keeping his sales skills sharp,” announced IAL head of sales, Craig White.
“Well done to all our finalists and especially to Shane, who secured his ninth win in Team Elite competition history.”
Hilder shared his own thoughts on what it takes to reach the status of a Team Elite Champion.
“Competing against Josh and Richard was a lot of fun, they are two great guys honing their craft and we need people like this to take the business into the future,” Hilder said.
“I’d like to acknowledge the effort Isuzu Australia puts into making the Team Elite event a special occasion, the consistent emphasis they put on keeping it fresh and challenging, aligns with how seriously they take the rest their business.
“It certainly keeps you on your toes and is a great opportunity to take a holistic approach to the sales process.”
The 2023 Team Elite categories for service and parts also saw strong finishes in their respective areas.
In the service manager category Scott Sell from Westar Truck Centre, Victoria, Jonnie Arnel from Ballarat Isuzu, Victoria, and John Tsacos from Wagga Motors, NSW, were recognised for exceptional performance in attaining service goals and initiatives.
In the parts manager category the top scores were attained by Ashley Ryan from Patterson Cheney Trucks, Victoria, Stephen Twardochleb from Canberra Isuzu, and Ryan Macauley from Midcoast Trucks, NSW, demonstrating outstanding knowledge and practice in the field of parts management.
Stewart noted these categories were not to be overlooked, as Isuzu’s commitment to speedy availability of genuine quality parts to the national dealer network remained a high priority.
“Strong aftersales support is all part of our commitment to serving Australian businesses and a vital part of ensuring Isuzu trucks remain on the road for these valued customers.
“My wholehearted congratulations to our service and parts winners whose dedication to the task makes the Isuzu dealer network and the brand shine.”