CMV Truck & Bus has unveiled its redeveloped Dandenong dealership, designed with the future in mind.
This state-of-the-art transformation aims to bolster efficiencies, promote safer working environments and deliver an unparalleled customer experience.
Positioned in a prime industrial location at 77-79 Princes Highway, Dandenong South, the dealership has served Eastern Melbourne since 2006.
CMV Truck & Bus Dandenong specialises in the sales of Mack and UD Trucks, with parts and service of Mack, Volvo and UD trucks.
The redevelopment of CMV Truck & Bus Dandenong was completed after over 18 months of intensive construction.
Strategic planning meant the dealership remained operational throughout the process, ensuring uninterrupted service for customers.
CMV Truck & Bus Dandenong says it wanted to create a future-ready facility designed to support business growth and keep up with demand in the region.
“This transformation reiterates CMV Truck & Bus’ dedication to investing in its facilities and delivering industry-leading solutions to our growing customer base,” said CMV Truck & Bus General Manager Eastern Victoria, Anthony Russell.
“Additionally, the expansion includes modern and increased office space to support this continued growth.”
With the addition of a new 20,000 square metre Tech Centre at the rear of the facility, the dealership now has 55 truck bays and generous space for trailers, both inside and under the full-weather canopy.
“Our spacious workshops are equipped with the latest diagnostic tools and state-of-the-art equipment, enabling us to reduce turnaround times and enhance efficiency, ensuring drivers can get back on the road quickly to keep their businesses moving,” Anthony added.
The refurbishment involved an upgrade and expansion of the parts warehouse, ensuring rapid availability of genuine components, minimising customer downtime.
The customer centric design also features premium amenities such as a lounge with modern comforts, refreshments and a welcoming atmosphere tailored for customers and drivers.
This year CMV Truck & Bus Dandenong appointed a new Branch Manager, Adam Steenbuck, who has been with the business for over 17 years and started his career as an apprentice.
“I am privileged to take the reins of this innovative dealership, which not only provides the highest level of service but puts the safety of our team and customers first. Safety is at the heart of everything we do and is a core business value, and this new facility is a true reflection of that commitment,” said Adam.
Examples of this commitment include the investment in four 25-tonne inground knuckle lifts, which allow technicians to raise vehicles safely, ensuring they can perform their tasks with ease and precision.
Additionally, industry-leading pit covers have been installed, further enhancing pit safety standards for staff during a service.
Another key addition is the separate Dangerous Goods Workshop, providing a designated area for safe servicing and repairs on customers specific vehicles.
To celebrate its re-opening, the dealership recently hosted a showcase event, with almost 200 people in attendance including many valued customers. The event took place underneath the dealership’s new spacious canopy.
Guests were greeted with an impressive range of trucks on display, live music and delicious food and drinks. Attendees had the opportunity to tour the newly refurbished facility and learn more about the dealership’s enhanced capabilities.
Adam Steenbuck hosted the event and explained, “None of this would have been possible without the fantastic support and partnerships with all our customers. We are extremely grateful for all your support in making this possible.”
Volvo Group Australia’s President and CEO, Martin Merrick, was in attendance and officially opened the dealership with CMV Group Executive Director, Paul Crawford.
“This is a dealership of the future, and it means that you the customer will benefit from improved efficiencies and customer experience, plus safety for all involved. I would like to extend my gratitude to the CMV Group for their unwavering partnership and dedication over the past 56 years. Together, we have achieved remarkable milestones,” said Martin.
Formalities concluded with CMV Group Joint Managing Director, Miles Crawford expressing a heartfelt thank you to customers, business partners, team members and special guests for joining in the celebrations.
“This new facility will provide a safe workplace and help support our customers and business partners long into the future,” said Miles.
CMV Truck & Bus is a division of the wider CMV Group, which this year celebrates 90 years in business.
Commencing operations in 1934, the CMV Group – now a fourth generation family business – operates substantial light automotive and heavy vehicle dealerships, predominately in Victoria and South Australia and also has farming interests. Today it employs nearly 2000 staff.