Imagine if you could get your vehicles repaired quicker, and back on the road faster. That’s where NTI’s in-house Repair Management Team comes in.
As Australia’s largest heavy vehicle insurance specialist, their 24-person Repair Management Team is made up of experts with industry backgrounds, including mechanics, panel beaters, spray painters and more. The team operates nationally, meaning someone can be on the ground assessing vehicles across the country – while liaising with their claims teams and repairer network to ensure time off the road is kept to a minimum.
“Our team motto is we insure Australia-wide, and we assess Australia-wide,” said Dion Cooper, NTI’s manager – repair management and assessing.
“Our team specialises in heavy vehicles, so customers aren’t dealing with assessors that don’t understand the industry. We’re from the industry, and we know heavy vehicles inside out.”
Thanks in part to the work of NTI’s Repair Management Team, NTI on average gets heavy vehicles back on the road many days faster than other insurance providers.
The team in action
When a claim comes through to NTI, it gets directed to the most suitable team member, who gets in touch with the customer and arranges an in-person visit.
Dion explained: “It’s a big part of our service offering that we are there in person and assess exactly what needs to be repaired. “Also, if customers need any refurbishment work done at the same time, or any new accessories fitted – for example, a bull bar put on – this can be arranged. That’s the type of relationship we have with our customers and our repairers.”
The sum of many parts
While NTI’s Repair Management Team is located around the country, the team recently travelled to Brisbane for their three-day in-house conference.
“We shared insights, trends, and discussed the stress points we’re seeing in the industry at present,” added Dion.
“We did some training on new technology, and had experts come and talk to us about braking applications on trailers.”
The new technology Dion refers to is a new tablet-based application that will help the team collect information more efficiently, helping to further optimise their processes.
As keeping up with the latest developments in the industry is invaluable, the team also went on site visits to gain knowledge and new insights.
“We went out to look at a few repair facilities, including one for mobile plant equipment, to enhance our knowledge of the intricacies involved in mobile plant repair,” explained Dion.
“We got insights into new repair techniques and discussed some of the new challenges that come with repairing electric vehicles, too.”
“We’re constantly looking at areas of development and improvement that can create a positive impact,” Dion said.
“Insurance can be fairly intangible a lot of the time, and sometimes it’s at claim time when people find out their insurance product might not have been the most appropriate for them. We understand that this time can be challenging, that’s why we always try to make every claim go as smoothly as possible and aim to get our clients back on the road in the shortest amount of time.”
* NTI insurance products are administered on behalf of the insurers by NTI Limited ABN 84 000 746 109 AFSL 237246. This article contains general information only and you should obtain your own professional advice based on your personal and business circumstances. NTI bears no responsibility, and shall not be held liable, for any loss, damage or injury arising directly or indirectly from your use of or reliance on the information in this article.