Hino Australia has been awarded by Hino Motors Ltd – receiving its 17th consecutive Parts Department of the Year Award and 14th successive Service Department of the Year Award.
“This fantastic achievement reflects the unwavering dedication of our dealers and head office teams to delivering the highest standards of service and support to our customers,” said Greg Bleasel, Vice President – Product Support for Hino Australia.
Hino Australia opened its state-of-the-art Parts Distribution Centre (PDC) in 2021 and the company says it’s been central to its success, helping Hino Australia deliver record-breaking year-on-year growth in parts sales.
“With almost double the capacity of our previous facility and innovative technologies in place, the PDC enables us to enhance the efficiency and reliability of Hino Genuine Parts distribution across the country,” said Bleasel.
Another key factor in Hino Australia’s success, according to the brand, is the increased use of its Hino-Connect telematics system.
“The detailed insights that Hino-Connect provides allow us to identify issues early and accurately through remote diagnostics, leading to quicker resolution times, reduced downtime and more efficient support for our customers.
“Our trained technicians can provide targeted support to our customers before a vehicle even arrives at the workshop – while also being able to ensure the quick supply of necessary parts through our PDC,” Bleasel continued.
“Our dealerships benefit from a comprehensive technical training program, ensuring our technicians maintain, diagnose, and repair Hino vehicles quickly and expertly.
“Our teams will soon benefit from the upcoming launch of a new online training system, which will streamline learning.
“The importance of ongoing education is further reinforced with our annual Hino National Skills Contest, which is currently in its 15th year, and allows us to reward and recognise the talent that exists within our dealership network.
“We remain focused on recruiting and retaining the best technicians from Australia and internationally as a mean of addressing the industry-wide skills shortage, and currently have technician opportunities available nationwide,” he continued.
Commenting on the award wins, Bleasel said Hino Australia is incredibly proud to once again be recognised on the global stage. “These awards are not just milestones — they drive us to continually enhance our services and set new standards for excellence.”