NTI’s network of repairers are committed to making the process of getting vehicles and equipment repaired simple and straightforward.
Image: NTI
As Ben Johnson, National Manager – Repair Management at NTI explained, it’s about getting vehicles back on the road as soon as possible, containing costs, and ensuring the customer is informed every step of the way.
“Our network of repairers have automatic authority to begin work on vehicles and equipment immediately, if not a total loss. As soon as they have an NTI claim number, work gets underway to get the customer back on the road,” he said.
NTI operates several repairer networks:
- Premium Repairer Network: NTI’s flagship repairer network has been setting the benchmark in heavy vehicle repairs for more than 20 years. Purpose-built for the transport industry, this national network connects truck owners and operators with experienced repairers. With a focus on exceptional workmanship and fast turnaround times, every repairer is regularly audited to ensure they meet NTI’s high standards.
- Trailer Repairer Network: Designed specifically for transport operators, this network recognises the importance of trailers in keeping freight moving. Accredited repairers understand the unique requirements of trailer repairs and are committed to minimising disruption for operators.
- Mobile Plant and Equipment Repairer Network: Ensures that owners of machinery and specialist plant can access the same trusted level of service that truck and trailer operators have come to expect from NTI.
- Local Repairer Network: Specialists in light repairs, still held to meet strict quality standards, providing service in both metro and regional areas.
NTI’s network nears 100 repairers. The term “national reach” is more than merely a buzzword, NTI backs it up with its ability to insure and assess right across Australia.
“We pride ourselves on operating and assessing claims nationally, so our people will travel to wherever they’re needed. Even in response to a natural disaster, we’ll have people on the ground as soon as it’s safe to do so,” Ben added.
That commitment was displayed during Victoria’s January 2026 bushfire emergency, when an NTI team member travelled from New South Wales to fire-affected areas and spent three days on the ground supporting clients who had suffered damage to heavy vehicles and equipment. “In these sorts of events, as soon as it’s safe for someone to be there, we will get boots on the ground – as quickly as we can.”
Another example involved an incident response in a remote part of Australia, where the NTI team were able to inspect 44 damaged vehicles for their client in just two days.
“NTI is outcome-focused when it comes to settling claims, with a strong emphasis on getting insured items repaired where possible, keeping customers informed, and understanding their position throughout the entire process,” Ben explained.
“Customers also have a choice of repairer, but we’ll work with them to ensure the best outcome. A recent example was when a client in north Queensland required a vehicle to be repaired, and they took it to their chosen repairer. However, after we reached out to our network repairer, we were able to reduce downtime and save $49,000 in repair costs which can ultimately help keep their renewal premium down.
“We also manage third-party claims in-house through our NTI Third Party Direct process. Once we receive the affected third party’s details, we make contact, arrange a hire vehicle if required, and help manage the repair process. By overseeing the third party’s claim from start to finish, we can closely monitor costs and potentially reduce the overall impact on our insured.”
In addition, NTI has its own parts strategy, where it can directly source parts from OEMs for all authorised repairs, inside and outside the network, so that repairs are carried out using genuine parts. “This ensures items are repaired as quickly as possible, with the right parts,” added Ben.
To learn more about NTI, visit nti.com.au.
* This article contains general information only and you should obtain your own professional advice based on your personal and business circumstances. NTI bears no responsibility, and shall not be held liable, for any loss, damage or injury arising directly or indirectly from your use of or reliance on the information in this article.