Careers & Training

Scania welcomes fully qualified technicians

Scania Australia has completed a national programme to ensure all its technicians are fully qualified and compliant with state and national certification for the jobs they undertake.

With the industry being heavily regulated and chain of responsibility being an important consideration, Scania says service and repair workshop technicians need more than factory training and years on the tools, but actual certificates that confirm they are qualified to undertake the work.

Scania has developed its own apprentice program, which includes a comprehensive introduction training program for recently employed technicians, as well as technical progression programs for existing technicians. 

The company adds that its workshops are equipped with special tooling to enable staff to perform complex tasks efficiently. As a company-owned distributor, Scania technicians are also all enrolled in a four-level factory training program.

“Scania is a premium brand and as such our customers should feel confident that we always have suitably qualified staff working on their vehicles, both from Scania product knowledge, legal and NHVR compliance points of view,” said Patrik Tharna, Scania Australia director of after sales.

“Over the past 24 months, Scania has invested heavily to ensure all our technicians have the relevant industry accredited qualifications required to perform a wide range of tasks. We introduced a special training program to upskill technicians who were restricted in terms of what their qualifications allowed them to do.

“At Scania we are proud to say that we have a process to ensure all work is done by a technician with the relevant legal qualification. There is more than brand pride at stake here, there are legal requirements and ramifications if an unqualified technician works on a vehicle, which may later be involved in an incident while in service.”

Workshop performance manager at Scania Australia, Mathew Wyatt, says the company reviewed all of its 150 technicians nationwide. “If there was an older qualification or we thought that there may be a gap, then we have upskilled them to meet the latest formal qualifications. This is important for our compliance with the NHVR regulations, and something our customers require as well.

“When we sign contracts for maintenance with large fleets, we are asked about the compliance of our technicians, and we have made sure that our people comply. Of course, around the country the requirements differ, but we have invested in our people. This is especially the case where we have acquired technicians new to Scania with a light vehicle background, who have the technical knowledge and experience, but may have been lacking the formal qualification or certification,” Wyatt explained. 

“Our recruitment process ensures from the first day that new hires are formally qualified, or if not, that we have identified any gaps and will build a programme to resolve this as a matter of urgency, and we will restrict the level of work that they can undertake until the programme is completed. Within the workshops we have clear guidelines surrounding which level of qualifications are required to sign off which types of work, in line with the national or state-based regulations.”

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